SoftwareXHelp

AI Search

Learn how AI Search answers your questions using SoftwareX help content, and what it can and can't see when generating an answer.

AI Search lets you ask a question in plain language and get a direct answer generated from SoftwareX help content, instead of scanning through articles yourself.

Overview

AI Search reads a question you type into the help site's search bar, finds relevant help content, and uses a Claude language model to generate an answer with links back to the articles it used. It's available on every page of the help site and doesn't require you to be logged in or connected to any SoftwareX product.

Asking a question

  1. Click the search bar at the top of any help site page.
  2. Type your question in plain language — for example, "How do I connect an account in Unite?"
  3. Click the send button, or press Enter, to submit your question.

AI Search only answers once you submit a question. It doesn't search as you type, since generating an answer takes a few seconds.

Reading answers and citations

Each answer includes:

  • A direct response to your question, written in the same style as the help articles it draws from.
  • One or more citation links to the specific articles used to generate the answer.

If AI Search can't find enough relevant content to answer confidently, it says so directly instead of guessing, and links to Contact support.

What AI Search can and can't answer

AI Search only draws from published help content that's marked as available to it. A few rules control this:

  • Articles with ai_assistance: restricted in their frontmatter are never used, even if the article itself is publicly visible on the help site.
  • Content inside internal-ai blocks is stripped from the public site but stays available to AI Search, for internal notes that are safe for it to use when answering.

Troubleshooting

AI Search says it can't answer my question The topic may not be covered in published help content yet, or the relevant article may be marked as restricted from AI Search. Try rephrasing your question, or use Contact support.

My answer looks outdated AI Search always reads the current published version of help content, but recently changed articles can take a short time to appear in results.